Terms of Service

AiwaBot User Service Agreement

Release and effective time:February 1, 2026

introduction

Welcome to AiwaBot!

This service agreement (including all its updates, supplements, and additional terms, hereinafter referred to as "this Agreement") is between the user (hereinafter referred to as "you") and Guangzhou Aiwa Intelligent Technology Co., Ltd. and its affiliates (hereinafter referred to as "we") for your use of AiwaBot Products and services (including but not limited to our programmable interfaces, software, tools, data and websites, hereinafter referred to as "services") and other related matters, the parties agree that this agreement shall be concluded in the form of an electronic contract and signed using a reliable electronic signature that complies with the provisions of the "Electronic Signature Law of the People's Republic of China". Both parties confirm that this contract, which is presented in the form of a data message (including but not limited to PDF document) and signed with a reliable electronic signature, has the same legal effect as a paper written contract.

Please read carefully and fully understand the contents of this Agreement before using the service, especially the clauses that exempt or limit our liability, restrict user rights, and stipulate dispute resolution methods and jurisdiction, etc. Limitations, liability exemption clauses or other clauses involving your significant rights and interests will be highlighted in bold to remind you to pay attention.

When you check, click to confirm, purchase, use or accept this Agreement in other express or implicit ways online, it means that you have read and agreed to accept the entire content of this Agreement. If you do not agree to this Agreement, please do not use the Service.

In addition to this Agreement, we will also publish other rules and regulations such as the Privacy Agreement, which form an integral part of this Agreement.

We may revise this agreement from time to time based on legal and regulatory requirements, changes in service content, etc. The revised agreement will be publicized on the official website, and you will be notified via site letter, email, etc. If you continue to use the Service after the Agreement is revised, you agree to accept the revised Agreement.

This service is only available to natural persons who are 18 years old and above and have full capacity for civil conduct, as well as corporate legal persons or other organizations that are legally registered and validly existing in accordance with the laws of their location.

Special reminder: All output content provided by this service is generated by AI large model technology and may contain errors or omissions. We do not guarantee the accuracy, completeness and functionality of its output content, and the output content does not represent our attitudes or opinions. You should set up a manual review process in your business scenario, and be responsible for any consequences such as infringement and administrative penalties caused by AI-generated content.

1. Account and service opening

1.1 Account creation:You should submit true, accurate, and complete business and contact information as required by us to complete the account registration application. We have the right to create an account for you based on your application. You warrant that you have the authority to register on behalf of said business and to be bound by this Agreement.

1.2 Account use and security:Your account may only be used by you or your authorized representatives. You are responsible for keeping your account information safe and responsible for all actions that occur through your account. You are not allowed to give away, borrow, rent, transfer or sell AiwaBot accounts without authorization.

1.3 Account cancellation:If you need to terminate your use of this service, you can apply to cancel your account in the manner specified in the "Privacy Agreement".

2. Your rights and obligations

2.1 Legal use:You should use this service in accordance with laws and regulations, and promise not to use this service to engage in any activities that are illegal or infringe on the legitimate rights and interests of third parties. You may not use this service in strictly regulated fields such as medical diagnosis and financial investment advice, or to generate politically sensitive, false propaganda, infringement, etc. content.

2.2 Content Responsibility:You are solely responsible for all content you input, generate, and transmit through the Service. You need to ensure that the input content does not infringe the intellectual property rights, privacy rights and other legitimate rights and interests of any third party, and has obtained full authorization from the end user. You are not allowed to enter sensitive personal information (such as ID number, bank card number, etc.) into the system.

2.3 System security:You shall not engage in any behavior that endangers the security of the service system, including but not limited to reverse engineering, cracking, extracting source code, spreading system vulnerabilities, implementing data capture, circumventing security or audit mechanisms, etc.

2.4 Data backup:You are responsible for regular cloud or local backups of your data or information. We are not responsible for data damage or loss caused by your failure to perform backup obligations.

2.5 End-user compliance assurance:If you integrate this service into your products or services and provide it to your end users, you confirm and guarantee that you have obtained the full authorization and consent of the end users for our processing of their personal information in accordance with Article 3 of the Privacy Agreement. You shall bear all legal liabilities arising from your breach of this warranty and shall compensate us for all losses caused thereby.

3. Our rights and obligations

3.1 Service provision:We are responsible for providing the services agreed in this agreement and performing necessary maintenance and management. If routine maintenance such as system upgrades and function adjustments is required, we will notify you in advance.

3.2 Supervision and processing:We have the right (but not the obligation) to monitor your use of the Services. If you are found to have violated laws, regulations or this agreement, we have the right to make independent judgments and take measures including but not limited to requiring rectification, suspending services, terminating services, etc., without refunding paid fees.

3.3 Confidentiality obligations:Without the written permission of the other party, neither party shall disclose to third parties the other party's trade secrets and technical information learned as a result of the signing and performance of this Agreement. Except as otherwise provided by laws and regulations or required by regulatory authorities.

4. Fees and Payments

4.1 Service model:This service currently mainly adopts an annual subscription system. We reserve the right to launch monthly subscriptions or other billing models in the future. The specific service content and price are subject to the order confirmed when you purchase.

4.2 Payment and activation:You should pay the contract amount to our designated account through one of the following online payment methods: ________ (such as bank transfer, third-party payment platform transfer, etc.). For payment under this agreement, the actual completion time will be the time when the funds arrive in the designated account. You should activate and use the service within one month after payment is completed; if it is not activated within the time limit, the service shall be deemed delivered and the validity period shall start from the date of expiry. The service is valid for 12 months from the date you log in and activate it for the first time.

4.3 Renewal:If the usage period for your payment has expired, we have the right to suspend the service until you pay according to the above procedures again before we can continue to provide you with services; if your usage period has expired for more than 30 days, we have the right to delete your business data without assuming legal liability, so please back it up properly.

4.4 Invoice:After we receive your payment, we will issue you a qualified and valid invoice for the equivalent amount.

4.5 Refund Policy:Unless otherwise mandated by laws and regulations or otherwise agreed in writing by both parties, this service is a digital product. Once the service is activated or delivered, we do not accept refund requests for any reason.

5. Intellectual Property Rights

5.1 Your content:The ownership and intellectual property rights of the original data you input through this service (such as conversation records, customer information, etc.) belong to you.

5.2 Our rights

The service itself:We enjoy complete intellectual property rights over the AiwaBot intelligent customer service system itself (including code, programs, algorithms, interface design, etc.).

Optimization and training:You irrevocably authorize us to use the irreversibly anonymized data you input and system-generate on a global, free, non-exclusive basis, including for model training, algorithm optimization and service improvement. We promise not to restore your original personal information during the training process.

Generate content:We grant you a non-exclusive, non-transferable, limited right to use the content you generate based on this service.

Marketing Authorization:You agree that we can use your business name, trademark or logo within a reasonable scope (such as official website cooperative customer display, product brochures, financing road show materials, etc.) to show that you are our customer. If you do not agree, please notify us in writing.

6. Disclaimer and Limitation of Liability

6.1 The Services are provided “as is”:Due to the limitations of AI technology, we do not guarantee that the service can 100% meet all your needs, that the output content is 100% accurate and complete, or that the service will be 100% uninterrupted.

6.2 Exemption circumstances:To the extent permitted by law, we are not responsible for service interruption or loss caused by the following circumstances:

(a) Force majeure (such as natural disasters, war, government actions, etc.);

(b) Public service factors (such as network failure, power outage) or third-party factors (such as hacker attacks);

(c) Your improper operation, equipment failure, or failure to use the system in accordance with operating specifications;

(d) Failure or data leakage caused by the third-party system (such as CRM) you access;

(e) Service adjustments resulting from changes in laws, regulations or regulatory policies.

6.3 Labeling obligations:When you use this service to provide content to your end users, you should prominently identify the AI-generated content (such as "generated by AI") in accordance with legal and regulatory requirements to avoid public confusion. The legal risks arising from your failure to fulfill your labeling obligations shall be borne by you.

6.4 Limitation of liability:Both parties confirm that under any circumstances, the liability for compensation under this Agreement only involves direct losses, and the maximum amount of compensation shall not exceed the annual service fee you have paid under this Agreement.

7. Termination of Agreement

7.1 Term of Agreement:The validity period of this agreement is consistent with the term of the service you purchased. Before the service expires, we will notify you whether to renew.

7.2 Our right to terminate:If the following happens to you, we have the right to unilaterally terminate this agreement immediately without refunding any fees:

(a) Seriously violates this Agreement;

(b) Engage in illegal business activities or be shut down by regulatory authorities;

(c) System security is threatened by your actions;

(d) Be included in the list of dishonest persons subject to execution.

7.3 Post-termination processing:Upon termination of the Agreement, you should immediately stop using the Service. We will retain the data in the system for 30 days, and you should back up your own data within this period. We will have the right to delete all data after the expiration date without any liability.

8. Applicable law and dispute resolution

8.1 Applicable law:The formation, validity, interpretation, performance and dispute resolution of this Agreement shall be governed by the laws of the People's Republic of China (for the purpose of this Agreement, excluding the laws of Hong Kong, Macau and Taiwan, China).

8.2 Dispute resolution:All disputes arising from this agreement shall first be resolved through friendly negotiation between the two parties. If negotiation fails, either party has the right to submit the dispute to the Guangzhou Yuexiu District People's Court for resolution through litigation.

9. Others

9.1 Severability:If any provision of this Agreement is held to be invalid or unenforceable, that provision will be deemed severable and will not affect the validity of the remaining provisions.

9.2 Complete Agreement:This Agreement, together with the Privacy Agreement, Order Forms, etc. incorporated by reference, constitute the entire agreement between you and us regarding this service.

9.3 Notice:The notices we send to you will be delivered through official website announcements, emails, site letters, etc.